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Home » FAQ
  • Q How to order?

    Please send us your purchase order by Email or send a inquiry on our website,  then we can make you offer list under your request.
    We need to know the following information for your order :

    1) Product information- Application ,  Quality required,  Quantity, Specification(Size, Color , Shape, Technological information if needed )etc.
    2) Delivery time required.
    3) Shipping information- Name, address, Phone ,Post code. 
    4) Forwarder's contact details if there's any in China.
  • Q Warranty:

    A We provide return and exchange service if  diamonds are not used.
  • Q What is the minimum order quantity ?

    A The MOQ of each diamond product and size is different, you need to ask our salesperson for details.
  • Q Do you have stock ?

    Most of products are under regular production , we can make delivery immediately 
    But if what you need is a customized product, it will take 5-10 days or more to deliver.
    The specific situation needs to be inquired with our sales. Please click contact to find sales contact information.
  • Q How long can I expect to get the sample?

    If it is not a specially customized size, it is usually sent out in 1-3 days. If it is a custom specification, it will be sent within 5-10 days.
    The samples will be sent via international express such as DHL , UPS , TNT , FEDEX and would be arrived within 5-8 days.
    Since 2020, due to the covid19, the shipping time of express delivery has become somewhat difficult to control.
  • Q About the sample what is the cost of transportation?

    The freight depends on weight, packing size and your country or province region, etc.
    FedEx or DHL service is usually selected, and the cost is less than $45.

    At present, due to the epidemic situation, the express delivery warehouse is full, the freight may rise, and the time limit may be extended.,
  • Q Is the sample provided free of charge?

    We generally do not provide free samples.  The sample fee and freight will be provided by the customer.
  • Q The customs HS code of the diamond?

    Diamond powder: 7105102000
    Diamond stones: 7104901100
We are always happy to answer all your questions.

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Office Address: Yuhua District,
Changsha City, Hunan Province, China
Factory address: Yanling,
Zhuzhou City,Hunan Province, China
Tel: +86-731-83521833 / +86-731-83521533
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